Privacy policy

Who we are

This website is operated by LING GROUP LLC, trading as Wedding Fans, 30 N Gould St Ste N, Sheridan, WY 82801, United States. We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For any question about your information: [email protected], or by phone or WhatsApp on +44 7488 845524.

Information we collect

We only collect what we need to prepare your proof, put together your quote, make and ship your order, and answer you. We collect it directly from you.

• Your contact details when you request a proof or a quote: first name, email address and mobile number if you give it.
• Your request: design, printed names and date, text, colours, options, quantity, wedding date and the project you describe.
• Your logo or artwork, if you attach it to your request.
• Your WhatsApp messages, if you contact us that way: phone number, profile name and content.
• Order information: approved proof, delivery and billing addresses, and our exchanges with you.

If you do not give us this information, we cannot prepare your proof or fulfil your order. We never receive your full card number: card payments are processed by Stripe.

No cookies

The website does not set any cookies. Visits are measured with Cloudflare Web Analytics, without cookies or personal identifiers: we only see overall figures (page views, country, device type). Your designer settings stay in your browser and only reach us when you send a request.

How we use it

• To prepare your proof and quote, and to answer your questions.
• To make, ship and follow up on your order.
• To keep our accounting records and meet our legal obligations.
• To keep our website and our exchanges secure.

We do not use your information for any other purpose without your consent, and we do not send you marketing messages without your consent.

Who receives it

• The teams that make and print the fans on our behalf: print file, quantities and delivery address.
• The courier: name, address and phone number for delivery.
• Cloudflare, Inc. (United States), which hosts the website and stores requests and attached files in a private storage space.
• Resend, Inc. (United States), which delivers request emails and their copies.
• Stripe, when you pay by card: the information needed to process the payment.
• WhatsApp (Meta), if you message us there.
• Google LLC (United States), for the typefaces loaded from fonts.googleapis.com: your IP address is sent to Google when the website is displayed.

We do not sell your personal information.

Information sent outside Australia

We are based in the United States, and your information is processed there, as are some of the services listed above; the fans are also made outside Australia. We only share with these recipients what they need to do their part, and we take reasonable steps so that they handle it in a way consistent with the Australian Privacy Principles. You can ask us for more information about them.

How long we keep it

• Requests that do not lead to an order: 12 months after our last exchange.
• Orders: for the length of our relationship, then 5 years.
• Accounting records: 10 years.

After that, we delete or de-identify it.

Security

The website is served over HTTPS. Requests and files we receive are accessible only to the people who handle them.

Access, correction and complaints

You can ask to access the personal information we hold about you and to have it corrected if it is inaccurate, out of date or incomplete. You can also ask us to delete it when we no longer need it. Write to [email protected]: we answer within 30 days.

If you have a concern about how we have handled your information, write to us first and we will look into it. If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

This website is not intended for children, and we do not knowingly collect information from them.

Changes to this policy

If we change this policy, we update it on this page with a new date.