Privacy policy

Who we are

This website is operated by LING GROUP LLC, trading as Wedding Fans, 30 N Gould St Ste N, Sheridan, WY 82801, United States, which is the controller of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any question about your data: [email protected], or by phone or WhatsApp on +44 7488 845524.

Data we collect

We only collect what we need to prepare your proof, put together your quote, make and deliver your order, and answer you.

• Your contact details when you request a proof or a quote: first name, email address and mobile number if you give it.
• Your request: design, printed names and date, text, colours, options, quantity, wedding date and the project you describe.
• Your logo or artwork, if you attach it to your request.
• Your WhatsApp messages, if you contact us that way: phone number, profile name and content.
• Order information: approved proof, delivery and billing addresses, and our exchanges with you.

We never receive your full card number: card payments are processed by Stripe.

No cookies

The website does not set any cookies. Visits are measured with Cloudflare Web Analytics, without cookies or personal identifiers: we only see overall figures (page views, country, device type). Your designer settings stay in your browser and only reach us when you send a request.

How we use it, and on what basis

• To prepare your proof and quote, and to answer your questions: steps taken at your request before a contract.
• To make, deliver and follow up on your order: performance of our contract with you.
• To keep our accounting records and meet our legal obligations: legal obligation.
• To keep our website and our exchanges secure: our legitimate interests.

We do not send you marketing messages without your consent.

Who receives it

• The teams that make and print the fans on our behalf: print file, quantities and delivery address.
• The courier: name, address and phone number for delivery.
• Cloudflare, Inc. (United States), which hosts the website and stores requests and attached files in a private storage space.
• Resend, Inc. (United States), which delivers request emails and their copies.
• Stripe, when you pay by card: the information needed to process the payment.
• WhatsApp (Meta), if you message us there.
• Google LLC (United States), for the typefaces loaded from fonts.googleapis.com: your IP address is sent to Google when the website is displayed.

We do not sell your personal data.

Transfers outside the United Kingdom

We are based in the United States, and your data is processed there, as are some of the services listed above. These transfers rely on the safeguards recognised by UK data protection law, such as adequacy regulations or standard contractual clauses provided by those services. You can ask us for more information about them.

How long we keep it

• Requests that do not lead to an order: 12 months after our last exchange.
• Orders: for the length of our relationship, then 5 years.
• Accounting records: 10 years.

Security

The website is served over HTTPS. Requests and files we receive are accessible only to the people who handle them.

Your rights

Under UK data protection law, you have the right to access your personal data, to have it corrected or erased, to restrict or object to its use, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time. Write to [email protected]: we answer within one month.

If you are not satisfied with our answer, you can complain to the Information Commissioner's Office (ICO), the UK data protection authority, at ico.org.uk.

Children

This website is not intended for children, and we do not knowingly collect data from them.

Changes to this policy

If we change this policy, we update it on this page with a new date.