Terms and conditions

About these terms

These terms govern orders for personalised fans placed with LING GROUP LLC, trading as Wedding Fans, by consumers or businesses. The seller's details appear in the legal notice. Approving and paying for a proof means you accept these terms, which you can read and save on this page at any time.

The approved proof and the payment receipt are sent to you by email and serve as the record of your order.

If you buy as a consumer, nothing in these terms affects your statutory rights, in particular under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Products

Our fans are folding fans with bamboo sticks and a paper or fabric leaf, printed in one ink colour according to the design chosen, the names, date and text provided by the customer, and the options selected (engraving, tassel, cord, packaging).

Previews, photos and colours shown on the website are for illustration only: a screen cannot reproduce the exact shades of fabrics, papers and inks. The approved proof and the quote prevail.

Prices

Prices are shown in pounds sterling, excluding VAT. The price shown by the designer reflects the quantity, design and options chosen at the time of the request; it is carried over unchanged to the proof and changes only if the customer changes the quantity, design or options. Delivery is added according to quantity: the amount appears in the designer's total breakdown, then on the proof. Import VAT and any customs charges are confirmed with the proof, before you approve and pay. The minimum order is 50 fans.

Requests, proofs and orders

The customer designs a fan on the website, or describes a bespoke request through the form, by email or by message. A free proof is sent within 24 working hours, with two rounds of amendments included; beyond that, we discuss it before charging anything. Nothing is made before the proof is approved in writing and payment is received.

The customer checks the proof for the spelling of the names, the date, the text and the colours. Fans printed exactly as shown on an approved proof are not faulty: an error that appears on the approved proof does not entitle the customer to a free replacement.

The customer confirms that they hold the rights to any logos, artwork and text they ask us to print, and that this content does not infringe anyone else's rights.

Payment

The customer can pay online when placing the request, by card through Stripe, or after approving the proof, by card (secure payment link) or bank transfer. In every case, production starts only after the proof is approved in writing and payment is received.

Timings and delivery

Production and delivery times are shown on the website and on the proof, and run from approval and payment. They are estimates, and the delivery date is checked with you before you pay. Delivery is made to the address given by the customer, and the fans are your responsibility once they have been delivered to you. We recommend ordering at least six weeks before the wedding date.

On receipt, please let us know about any damage or missing items as soon as you can, ideally within 48 hours and with photos, so that we can put things right before the wedding. This does not affect your statutory rights.

Cancellation

A request can be cancelled at no cost as long as the proof has not been approved. If you have already paid online, the amount paid is then refunded in full.

Our fans are made to your specifications and clearly personalised with your names and choices. For this reason, the 14-day right to cancel that normally applies to distance purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply once the proof has been approved and production has started. This does not affect your rights if the fans are faulty or do not match the approved proof.

Your statutory rights

Under the Consumer Rights Act 2015, the fans must be of satisfactory quality, fit for purpose and as described, which here means matching the approved proof. If they are not, you can reject them and ask for a refund within 30 days of delivery, or ask us to replace them; if a replacement is not possible or does not solve the problem, you are entitled to a price reduction or a refund. Because every fan is made for you, we replace or refund rather than repair.

To make a claim, write to us with your order reference and photos of the problem.

Claims: [email protected]
by phone or WhatsApp on +44 7488 845524.

Our responsibility

If we do not meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for differences in appearance inherent to printing techniques and materials, nor for errors that appear on an approved proof. We do not exclude or limit our liability where the law does not allow it, in particular for death or personal injury caused by our negligence, or for fraud.

For business customers, and to the extent permitted by law, our total liability is limited to the amount paid for the order concerned, and we are not liable for indirect or consequential loss or for loss of profit.

Governing law

These terms are governed by the law of England and Wales. If you are a consumer, you can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the place where you live, and you keep the protection of the mandatory consumer rules of the part of the United Kingdom where you live.